Refund & Returns Policy


At Seiryu TCG Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return, the item must:

– Be unused and unopened.
– Be in its original packaging.
– Be in the same condition as when it was received.
– Include all original accessories and documentation (if applicable).

Non-Returnable Items

The following items cannot be returned:

– Opened Pokémon, One Piece, Dragon Ball, or other TCG booster packs or boxes.
– Trading cards that have been opened or removed from their original packaging.
– Digital products, gift cards, or downloadable content.
– Clearance, final sale, or promotional items marked as non-refundable.
– Products damaged due to misuse or improper handling by the customer.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

– Your order number.
– Clear photos of the item and packaging.
– A brief description of the issue.

If your claim is approved, we will provide a replacement, exchange, or full refund at no additional cost.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the return is due to our error (wrong item, damaged item, or defective product), Seiryu TCG Shop will cover the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

– Refunds will be issued to your original payment method.
– Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our return procedure.

Lost Packages

If your package is lost during transit, please contact us. We will work with the shipping carrier to investigate and provide an appropriate resolution.

Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us through the contact page on SeiryuTCGShop.com or by email at sales@seiryutcgshop.com.

We are committed to providing excellent customer service and ensuring a smooth shopping experience for every customer.